STORE POLICIES AND RETURNS

If you are looking for something special, please call us at 610-683-6765 and we will try to assist you. We have included only a small sampling of our huge inventory that will continually be updated with new rocks and minerals.

Orders received by mail are usually shipped the next business day provided the item requested is in stock and payment is made by either credit card or money order. Personal check payments require check clearance from the bank and may delay shipping your order from 10-14 days.

If you happen to order something that is out of stock, we will contact you immediately. You will be able to choose whether you want to wait until the item you have ordered comes in or to select another, similar item. No substitutions will be made without your approval.

Crystal Cave offers a 30 day Satisfaction Guarantee with each order. If your order is not to your satisfaction, you may return the item in its original packaging within 30 days of receipt for a full refund or exchange (less shipping charges.) Returns are accepted in good condition, with the original sales receipt. Return shipping charges are the responsibility of the Purchaser.

Please contact Crystal Cave if an item is being returned so we can provide you with a Returned Good Authorization Number (RGA #.) We suggest you use a trackable shipping method such as UPS Ground, which also includes up to $100.00 insurance, to return your product. We will confirm your returned item upon receipt. Unfortunately, any item that is damaged while being returned to Crystal Cave and can't be sold, will not be credited to your account.

International orders (including Canada) may incur duties, tariffs, or other fees. No refunds on orders, including shipping charges, will be offered if you refuse to pay additional fees. Please contact your local Post Office or Customs Service to find out what these fees may be prior to placing your order.

Credits to your account will be in the same form the payment was originally made. If you receive a damaged item, please notify us immediately so we can make a damage report. If you receive a damaged box, please inspect the contents and notify the shipping company if a claim for damage is required. We would also like to be notified in the event that this occurs.

Thank you for shopping on Crystal Cave's website.